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Customer care
  • Conditions of sale

    The prices are VAT excluded for goods delivered ex our plant of Parona (Pavia).

    The minimum amount per order, for shipping by courier, is € 300.00 net + VAT. We will be able to process orders of lesser amount for accessories or spare parts. The packaging is included, but if in crates it will be charged.

    Payments must be exclusively to Faber. The payment terms agreed and shown on the invoice are binding and in the event of non-payment, the relative costs will be charged and the default interest will be calculated.

    Shipments are made by courier agreement with Faber with volume tariffs, with the invoice for the cost; or in port assigned by courier indicated by the customer. The goods always travel at the risk of the recipient.

    Orders can be shipped with partial shipment for goods not available, and shipment of the next balance with the same cost of the total transport.

    Any complaints about goods or missing goods must be presented within ten days of receipt of goods: missing goods must be reported on the transport document.

  • Warranty

    The warranty on our products is one year on manufacturing defects: the defective parts are replaced free of charge. The warranty does not cover parts consumed for use, or damaged due to incorrect use, or damage to chemicals that are not suitable for the use of the machine. Damage during transport recognized by our partner carrier is covered by warranty.

    For legal disputes the competent court is that of Pavia.

  • Privacy policy

    In the following pages we describe the methods of management of the site with reference to the processing of personal data of the users who consult it.
    This notice is also provided pursuant to Art. 13 of Legislative Decree no. 196/03 (Personal Data Protection Code) and Art. 13 and 14 of European Regulation 679/2016 (hereinafter also referred to as "GDPR") to those who interact with the web services directly provided by the Company.The notice is provided for this site and not for other websites that may be consulted by the user through links. The information is based on Recommendation no. 2/2001 that the European authorities for the protection of personal data, brought together in the Group established by art. 29 of Directive no. 95/46/EC, adopted on 17 May 2001 to identify certain minimum requirements for the collection of personal data online, and, in particular, the methods, timing and nature of the information that data controllers must provide to users when they connect to web pages, regardless of the purpose of the connection. We therefore invite you to read our Privacy Policy, set out below.The Privacy Policy and Standards used for the protection of personal data are based on the following principles:

    (A) DATA CONTROLLER
    The data controller is the Company whose references are indicated in the footer of this site.

    (B) PRINCIPLE OF ACCOUNTABILITY
    The processing of personal data is managed over time by designated managers within the company organisation.

    (C) PRINCIPLE OF TRANSPARENCY
    Personal data are collected and subsequently processed according to the principles expressed in this Privacy Policy. At the moment of the eventual conferment of data, the interested party is provided with a brief but complete information notice, according to the provisions of art. 13 of Legislative Decree no. 196/03 and art. 13 and 14 of the GDPR.PRINCIPLE OF PERTINENCE OF COLLECTION
    Personal data are processed lawfully and fairly; they are recorded for specified, explicit and legitimate purposes; they are relevant and not excessive for the purposes of processing; they are kept for the time necessary for the purposes of collection.

    (D) PRINCIPLE OF PURPOSE OF USE
    The purposes of personal data processing are made known to the data subjects at the time of collection. Any new processing of data, if unrelated to the stated purposes, is activated subject to new information being provided to the data subject and any request for consent, when required by Legislative Decree no. 196/03 and the GDPR. In any case, personal data shall not be disclosed to third parties or disseminated without the prior consent of the data subject, except in the cases expressly indicated by Art. 24 of Legislative Decree no. 196/03 and by the GDPR.

    E) PRINCIPLE OF VERIFIABILITY
    Personal data are accurate and updated over time. They are also organised and stored in such a way that the data subject is given the opportunity to know, if he/she so desires, which data have been collected and recorded, as well as to check their quality and request their correction, integration, cancellation due to violation of the law or opposition to processing and to exercise all other rights, pursuant to and within the limits of Art. 7 of Legislative Decree no. 196/03 and art. 15 et seq. of the GDPR, at the addresses indicated in the Informative Notices ex art. 13 of Legislative Decree no. 196/03 and ex art. 13 and 14 of the GDPR present on the Company website.

    F) SAFETY PRINCIPLE
    Personal data are protected by technical, IT, organisational, logistical and procedural security measures against the risks of destruction or loss, even accidental, and against unauthorised access or unauthorised processing. These measures are updated periodically on the basis of technical progress, the nature of the data and the specific characteristics of the processing, and are constantly monitored and verified over time. Third parties that carry out support activities of any kind for the provision of the services requested by the Company, in relation to which they perform personal data processing operations, are designated by the latter as Data Processors and are contractually bound to comply with the measures for the security and confidentiality of processing. The identity of said third parties is made known to users.
    Furthermore, the Company assumes no responsibility for the rules and methods of handling personal data on other websites that can be reached from our pages via links and cross-references.
    Processing related to the web services offered by this site takes place at the Company's premises, and possibly at the offices of the persons in charge of processing, and is carried out by persons in charge of processing who are responsible for managing the services requested, marketing activities - where requested by the user - data storage activities and occasional maintenance operations.

    G) SCOPE OF DATA COMMUNICATION
    The personal data provided may be disclosed to third parties in order to comply with legal obligations, in execution of orders from public authorities legitimated to do so, or to assert or defend a right in court. If necessary in relation to particular services or products requested, personal data may be communicated to third parties who carry out, as autonomous data controllers, functions strictly connected and instrumental to the provision of services or supply of products. Without the communication, these services and products could not be provided. Personal data will not be disseminated, unless the service requested requires it.

    H) DATA PROVIDED VOLUNTARILY BY THE USER
    The types of personal data collected and processed on this site are those necessary for the provision of the various services provided. The data collected is processed using paper, automated and telematic methods and with logic strictly related to the purposes of processing. Your telephone number and e-mail address may also be used to provide you with the services. It is therefore obvious that, if these data are not provided, you will not be able to receive those services that require the use of these tools. If you voluntarily send e-mails to the addresses indicated on the site, we will acquire the sender's address as well as any other information contained in the message; this personal data will be used solely for the purpose of performing the service or provision requested.

    I) NAVIGATION DATA
    It is useful to know that the site's software procedures acquire, in the course of their normal operation, certain personal data whose transmission is implicit in the use of Internet communication protocols. Although this information is not intended to be associated with identified users, by its nature, if it is associated with other data held by third parties (e.g. your internet service provider), it could allow users to be identified. This category of data includes the IP addresses or domain names of the computers used by the users who connect to the site, the addresses in URL (Uniform Resource Locator) notation of the resources requested, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (successful, error, etc.) and other parameters relating to the user's operating system and computer environment. This data is used solely for the purpose of anonymous statistics on the use of the site and to check its correct operation. The Data Controller and, depending on the service requested, the designated Managers keep, for a limited period of time in accordance with the law, the trace (LOG) of the connections/navigations made in order to respond to any requests from the judicial authorities or other public body legitimately entitled to request this trace for the purpose of ascertaining responsibility in the event of computer crimes.Apart from what is specified for navigation data, the user is free to provide or not to provide the personal data requested in the registration form for the services. On this form, however, some data may be marked as mandatory; it must be understood that this data is necessary for the provision of the requested service. If this data is not provided, the requested service cannot be provided. When the data is provided, in accordance with the provisions of Art. 13 of Legislative Decree no. 196/03 and Art. 13 and 14 of the GDPR, the person concerned is provided with brief but complete and transparent information on the purposes and methods of processing, on the compulsory or optional nature of providing the data, on the consequences of not providing the data, on the subjects or categories of subjects to whom the personal data may be communicated and the scope of dissemination of the data, on the rights under Art. 7 of Legislative Decree no. 196/03 and Art. 15 et seq. of the GDPR (access, integration, updating, correction, deletion for violation of the law, opposition to processing, etc.), the identity and location of the Data Controller and Data Processors. The data subject is therefore called upon to give his or her informed, free consent, expressed in a specific form and documented in the form provided for by law, where required by the same. Should personal data be provided at a later stage, additions may be made to the information previously provided and new processing consents may be requested, as provided for by the Privacy Code and the GDPR.

    L) SECURITY MEASURES TAKEN TO PROTECT COLLECTED DATA
    The Company uses 'secure' architectures and technologies to protect personal data against undue disclosure, alteration or misuse. The protections activated with regard to personal data are aimed, in particular, at minimising the risks of destruction or loss, even accidental, of the data, unauthorised access or processing that is not permitted or does not comply with the purposes of collection. These security measures obviously meet the minimum requirements indicated by the legislator (Technical Regulations on minimum security measures in Articles 33 to 36 of Legislative Decree No. 196/03). The persons to whom the personal data refer have the right at any time to obtain confirmation of the existence or otherwise of such data and to be informed of their content and origin, to verify their accuracy or to request that they be supplemented or updated, or corrected (Art. 7 of Legislative Decree no. 196/03 and Art. 16 of the GDPR). Pursuant to the same article, the interested party has the right to request the deletion, transformation into anonymous form or blocking of data processed in violation of the law, as well as to oppose in any case, for legitimate reasons, their processing. Requests should be addressed to the Company's contact details indicated in the footer of the site.

  • Processing of data

    FABER di Bertani Margherita and the User are autonomous data controllers. The information below refers to FABER di Bertani Margherita and the User, who are to be considered separate and autonomous legal entities and individually responsible.

    1. Source of personal data: FABER di Bertani Margherita and the User process the data entered by filling in the form as autonomous data controllers.

    2. Purpose of data processing:

    A) The provision of your personal data is always optional, however, if the fields marked as mandatory are not completed, the services or part of the services on this site cannot be provided. The provision of data that is not marked as "compulsory" will allow us to improve the services offered on this Site in order to make them increasingly responsive to the interests of users.

    B) If you wish, you may consent to the specific option, for the use of data for commercial purposes and for sending promotional communications, newsletters, and commercial information on products and services of the User, through the use of communication systems (email, sms, ordinary mail, telephone). The User has the right to express or deny consent to the processing of his/her personal data for the pursuit of these purposes.

    C) If you wish, you may consent to the specific option for the use of your data for commercial purposes and for sending promotional communications, newsletters, and commercial information on the products and services of FABER di Bertani Margherita through the use of communication systems (email, sms, ordinary mail, telephone). The user has the right to express or deny consent to the processing of his/her personal data for the pursuit of these purposes.

    D) If you wish, you may consent to the specific option, for the sending of promotional communications, newsletters, and commercial information also related to market surveys on products and services of third party companies, autonomous data controllers, operating in the on-line and off-line publishing sector, consumer goods, insurance, automotive, tourism, clothing and accessories, beauty and aesthetics, retail, electronic communication goods and services, digital communication goods and services through the use of communication systems (email, sms, telephone and ordinary mail). The user has the right to express or deny consent to the processing of his/her personal data for the pursuit of these purposes.

    3. Duration of Treatment: Processing will not last longer than necessary for the purposes for which the data were collected.

    4. Modalities of data processing: Personal data are processed manually and by electronic means, with logic strictly related to the purposes indicated above and, in any case, in such a way as to guarantee the security and confidentiality of the data.

    5. Persons to whom data may be disclosed: FABER di Bertani Margherita and the user of the site may communicate the personal data conferred to the following categories of subjects: companies that perform document archiving services; auditing and balance sheet certification companies and, in general, all subjects that perform professional assistance and consultancy activities on behalf of the same, necessary for the provision of services on the site in favour of the user. The subjects belonging to the aforementioned categories, to whom the data may be communicated, will use the data as "holders" in accordance with the Code for the protection of personal data, in complete autonomy, being extraneous to the original processing carried out by FABER di Bertani Margherita or the user of the site. Employees and collaborators of FABER di Bertani Margherita or the User may become aware of the data, in the capacity of "Persons in charge" or "Persons in charge".

    6. Rights under Art. 7 of the Personal Data Protection Code: The user has the right to obtain from FABER di Bertani Margherita and the user of the site as autonomous data controllers, confirmation of the existence or otherwise of personal data concerning him/her, even if not yet registered, and its communication in comprehensible form; indication of the origin of the personal data, of the purposes and methods of processing, of the logic applied, in the event of processing carried out with the aid of electronic instruments, and of the subjects or categories of subjects to whom the personal data may be communicated or who may become aware of it in their capacity as data processors or persons in charge of processing; the cancellation, transformation into anonymous form or blocking of data processed in violation of the law, as well as the updating, rectification or, if you request it, the integration of the data.